វ៉ែនតាសុវត្ថិភាព

We check our prices every day to ensure we can bring you the best price possible. In the unlikely case that you have found a cheaper price then please contact us on info@esemall.com and we'll do our best to answer your query right away!

Planning to purchase multiple electrical appliances or household electronics?

We offer exclusive multibuy discounts with customised package pricing when you order two or more products together.

Call us on (+855) 093662200 or visit our Multibuy Discounts page for full details and to request your tailored quote today.

Delivery Information

We deliver construction materials and equipment across Cambodia with reliable service to support your projects. Orders are processed within 1-2 business days, and delivery times depend on your location and product availability. Standard delivery covers Phnom Penh and major provinces. For remote areas or bulk orders, please contact our team for custom shipping arrangements.

All shipments are tracked and insured. We work with trusted logistics partners to ensure your materials arrive safely and on time. Delivery fees are calculated at checkout based on weight, destination, and selected service level.

For questions about your specific order or delivery timeline, reach out to our customer service team. We're here to help your construction projects stay on schedule.

We prioritize fast and reliable delivery to get your construction materials and equipment to your site on time. Here's how we work:

- We deliver across Cambodia and select regional markets
- Standard deliveries typically arrive within 5-7 working days
- Express options available for urgent orders
- Larger items and bulk orders are coordinated with our logistics partners; you'll receive confirmation and an estimated delivery window within 48 hours
- Orders from international suppliers may take longer, but we keep you updated throughout
- Delivery costs vary by location and order size — see our shipping policy for details

For B2B and wholesale orders, contact our team directly for customized logistics solutions.

🔧 JADEVER — Warranty Conditions

1. The product must be used correctly and maintained properly according to the manual before the warranty can be claimed.
2. Warranty does not cover damage caused by the user's own negligence or improper use.
3. Damage from fire, flood, lightning, earthquake, or other natural disasters is not covered.
4. Spare parts replaced during repair are covered only once under warranty; consumable parts are excluded.
5. Warranty does not cover products that have been modified or repaired by unauthorized technicians.
6. Damage caused by using incompatible accessories or chemicals is not covered.
7. Products with removed or altered serial numbers are not eligible for warranty.
8. Warranty is void if the warranty card is missing or the purchase receipt cannot be provided.
9. Transportation costs to and from the service center are the customer's responsibility.

🔴 TOTAL — Warranty Conditions

1. Products are warranted for quality from the date of purchase for a period specified on the product label or packaging.
2. Warranty covers manufacturing defects in materials and workmanship under normal use.
3. Damage from accidents, misuse, or abuse is not covered.
4. The company reserves the right to repair, replace parts, or replace the product — not to refund cash, exchange for a different model, or make modifications.
5. The warranty card must accompany the product for any warranty service.
6. Accessories are warranted for 1–3 months depending on the type.
7. Consumable parts (e.g. blades, brushes) are not covered under warranty.
8. Buyers must not attempt repairs themselves; doing so voids the warranty.
9. Products used with incompatible accessories or in ways causing damage are not covered.

🟡 KÄRCHER — Warranty Conditions

Kärcher Co., Ltd. | Building #603, 63rd Street 1986, Phnom Penh 120801

Service Hotline: (+855) 23 933 233 | Warranty Period: 1 Year

• The warranty period starts from the date of purchase. Present this card with dealer stamp and purchase receipt when making a claim.
• Does not cover accidental damage, negligence, misuse, use of non-Kärcher chemicals, or operation not following the user guide.
• For steam cleaners and ironing stations, water/moisture inside the unit may be present due to pre-delivery factory testing — this is normal and not a defect.
• Does not cover damage from floods, lightning, storms, or other bad weather.
• Does not cover reimbursement for transportation charges.
• This warranty is non-transferable and applies only to products sold in Cambodia.

📌 For warranty claims, contact us via WhatsApp/Telegram: +855 077 261 397 or Messenger with your warranty card and order reference.