Privacy Policy

Privacy Policy

At ESE Mall, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read it carefully.

Last updated: June 2026

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, billing and shipping address
  • Financial information: payment details (processed securely via our payment providers)
  • Account information: username, password, purchase history
  • Device & usage data: IP address, browser type, pages visited, time spent on site
  • Communications: messages you send us via email or contact forms

2. How We Use Your Information

  • To process and fulfill your orders
  • To communicate order updates, shipping notifications, and customer support
  • To send marketing communications (with your consent)
  • To improve our website, products, and services
  • To comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell your personal data. We may share it with:

  • Service providers: logistics partners, payment processors, IT service providers
  • Shopify: our e-commerce platform provider (see Shopify's Privacy Policy)
  • Legal authorities: when required by law or to protect our rights

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at info@esemall.com.

7. International Data Transfers

Your data may be transferred to and processed in countries outside Cambodia. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children.

9. Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@esemall.com or visit our Customer Service page.